iTeller on-the-Go

Features & Benefits

Use iTeller on-the-Go to

Make check deposits to your SEFCU Checking account quickly and conveniently right from your iPhone^®, iPad^®, or Android^® - for free - with iTeller on-the-Go! Just scan, click, deposit!
 

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iTeller on-the-Go requirements and FAQs

SEFCU has established limits for this product based on a member's account relationship with SEFCU.

$10,000 Daily Deposit Limit:
If you are a member in good standing for at least 90 days and have a SEFCU Checking account, use online banking, and have at least a $500 Personal Line of Credit, Home Equity Line of Credit, or Mastercard^® Credit Card, or meet deposit requirements you can deposit up to $10,000 daily using SEFCU's iTeller products

$5,000 Daily Deposit Limit:
If you are a member in good standing for at least 90 days and have a SEFCU Checking account, use online banking, and have any SEFCU loan (other than a Personal or Home Equity Line of Credit, or Mastercard Credit Card), and meet deposit requirements you can deposit up to $5,000 daily using SEFCU's iTeller products.

$2,500 Daily Deposit Limit
If you are a member in good standing for at least 90 days and have a SEFCU Checking account, use online banking, and meet deposit requirements, you can deposit up to $2,500 daily using SEFCU’s iTeller products.

$1,000 Daily Deposit Limit:
Based on your relationship with SEFCU you can be eligible to deposit $1,000 as long as you are a member in good standing for at least 90 days*, have a SEFCU Checking/Savings account, and are a SEFCU online banking user. 

*If deposit requirements are met and you have a SEFCU Checking account, you will be eligible after 30 days. 

Note: Funds deposited and accepted by 11 a.m. EST Monday through Friday (excluding holidays) will be available by 12:30 p.m. that same day and funds deposited and accepted by 4 p.m. EST Monday through Friday (excluding holidays) will be available by 6 p.m. EST that same day. Deposits made after 4 p.m. EST will be available at 12:30 p.m. EST the following business day. If you have any questions, please call SEFCU's Member Solutions Center at 800-727-3328.

Ready to get started using iTeller on-the-Go? If you already have the SEFCU mobile app installed on your iPhone, iPad, or Android, make sure you have the latest version. Learn more about SEFCU's mobile app.

FAQs

What is iTeller on-the-Go?
iTeller on-the-Go is a free service that allows users to deposit checks into their accounts quickly and securely using SEFCU's Mobile banking app from an iPhone^®, iPad^®, or Android^®. Once logged into SEFCU's Mobile app, members can utilize the camera on their iPhone, iPad, or Android to upload images of their checks to their account. Checks will be automatically deposited into the member's account, subject to daily deposit limits and regular check hold policies.
 

What are the advantages of using iTeller on-the-Go?
With iTeller on-the-Go, members will: 
• Save time by avoiding unnecessary trips to the branch 
• Deposit checks to their account on their schedule, 24-7
 

How secure is iTeller on-the-Go? Is my personal information safe?
Yes! Since you are accessing iTeller on-the-Go through SEFCU’s app you can feel confident knowing your confidential information is secure.
 

What is the cost to use iTeller on-the-Go?
There is no cost to download and use SEFCU's Mobile banking app. In the event a deposited check is returned or creates an overdraft, normal fees apply.
 

Who is eligible for iTeller on-the-Go?
All members over the age of 18 who are in good standing for at least 90 days with a savings account and online banking will be eligible for a minimum $1,000 daily check deposit limit. Members under the age of 18 who are in good standing for at least 90 days with a checking account and online banking will be eligible for a minimum $1,000 daily check deposit limit. Other daily limits are available based on additional factors.

How do I enroll in iTeller on-the-Go?
If you haven't already, visit the App Store or Google Play to download or update SEFCU's Mobile banking app. There is no cost to download the app other than normal data charges your cell phone carrier may charge. Once the app is downloaded, tap on “DEPOSIT” from the bottom menu bar. Review and accept the “Mobile Remote Deposit Capture Agreement.” Once you accept the agreement you can begin scanning and depositing checks from your iPhone or Android.

What are the mobile phone requirements for using iTeller on-the-Go?
iTeller on-the-Go is available to all members who have installed SEFCU’s Mobile app on their iPhone or Android and have accepted the disclosure.

Can iTeller on-the-Go be used on a tablet or iPad?
See the App Store or Google Play for compatible devices.

Can I deposit checks payable to someone else (third party checks) using iTeller on-the-Go?
No. Third-party checks are not eligible for processing using iTeller on-the-Go. These checks can be deposited at any SEFCU branch.

Can I deposit one of my own checks or one from another owner on my account?
No. Checks where the account owner or joint owner and the payee match are not eligible for deposit using iTeller on-the-Go. These checks can be deposited at any SEFCU branch.

Will there be a check hold on my account for the items deposited through iTeller on-the-Go?
SEFCU's standard check hold policy may apply for any item deposited using iTeller on-the-Go.

What should I do with my check after it has been deposited? How long should I keep the paper checks?
Checks that have been scanned and successfully deposited should be retained for a minimum of 45 days and then destroyed (i.e., shredded).

How do I endorse a check for iTeller on-the-Go?
The back of each check must include the following when making a deposit using iTeller on-the-Go:
• Payee's endorsement (Signature)
• "For SEFCU Mobile Deposit"

Checks that are not endorsed as outlined above will be rejected.

How do I know if my check deposit was successful?
You will see each check deposit as a separate credit to your account with the description “SEFCU/iTeller/Year-Month-Day/PPD.”
 

Note: Funds deposited and accepted by 11 a.m. EST Monday through Friday (excluding holidays) will be available by 12:30 p.m. that same day and funds deposited and accepted by 4 p.m. EST Monday through Friday (excluding holidays) will be available by 6 p.m. EST that same day. Deposits made after 4 p.m. EST will be available at 12:30 p.m. EST the following business day. If you have any questions, please call SEFCU's Member Solutions Center at 800-727-3328. Standard check holds may apply. Learn more about SEFCU's check hold policy

How do I view my check deposit history?
You can view deposits through online banking, by using SEFCU's Mobile app, or Text Banking.

Note: Funds deposited and accepted by 11 a.m. EST Monday through Friday (excluding holidays) will be available by 12:30 p.m. that same day and funds deposited and accepted by 4 p.m. EST Monday through Friday (excluding holidays) will be available by 6 p.m. EST that same day. Deposits made after 4 p.m. EST will be available at 12:30 p.m. EST the following business day. If you have any questions, please call SEFCU's Member Solutions Center at 800-727-3328. Standard check holds may apply. Learn more about SEFCU's check hold policy

What do I do if the writing on the check is too light or difficult to read?
Checks that cannot be verified through a photo will need to be processed at a SEFCU branch.

What happens if I forget to sign the back of the check?
If you forget to sign the back of your check it will be rejected. After properly endorsing the item, it may be rescanned.

Why doesn't my current account balance reflect my recent deposit?
Your balance might not show your recent deposit depending on when the deposit was made using iTeller on-the-Go.

Note: Funds deposited and accepted by 11 a.m. EST Monday through Friday (excluding holidays) will be available by 12:30 p.m. that same day and funds deposited and accepted by 4 p.m. EST Monday through Friday (excluding holidays) will be available by 6 p.m. EST that same day. Deposits made after 4 p.m. EST will be available at 12:30 p.m. EST the following business day. If you have any questions, please call SEFCU's Member Solutions Center at 800-727-3328. Standard check holds may apply. Learn more about SEFCU's check hold policy

What types of checks can be processed through iTeller on-the-Go?
Only checks payable through financial institutions located in the United States are eligible for deposit. Third-party checks (checks not made payable to you), however, are not eligible for deposit using this service. In addition, checks older than six months are not eligible for deposit.

What happens if the check is rejected by SEFCU after it is reviewed?
If your check is rejected but eligible for rescan, a representative from SEFCU will contact you. If your deposit cannot be processed using iTeller on-the-Go, you may take it to any SEFCU branch for deposit.

Can I cancel a check deposit that has been processed?
No. Once the “Confirm your Deposit” button has been selected and the transaction receipt is displayed, the deposit cannot be cancelled.

What time is the iTeller on-the-Go service available?
Checks can be scanned 24 hours a day, seven days a week.

Note: Funds deposited and accepted by 11 a.m. EST Monday through Friday (excluding holidays) will be available by 12:30 p.m. that same day and funds deposited and accepted by 4 p.m. EST Monday through Friday (excluding holidays) will be available by 6 p.m. EST that same day. Deposits made after 4 p.m. EST will be available at 12:30 p.m. EST the following business day. If you have any questions, please call SEFCU's Member Solutions Center at 800-727-3328. Standard check holds may apply. Learn more about SEFCU's check hold policy

When will deposits be posted to my account and be available for use?
Funds deposited and accepted by 11 a.m. EST Monday through Friday (excluding holidays) will be available by 12:30 p.m. that same day and funds deposited and accepted by 4 p.m. EST Monday through Friday (excluding holidays) will be available by 6 p.m. EST that same day. Deposits made after 4 p.m. EST will be available at 12:30 p.m. EST the following business day. If you have any questions, please call SEFCU's Member Solutions Center at 800-727-3328. Standard check holds may apply. Learn more about SEFCU's check hold policy

Can I make a loan payment through iTeller on-the-Go?
Checks can be deposited to eligible Savings or Share Draft accounts.

I don't have a smartphone. Can I still use iTeller on-the-Go?
Currently, members can access iTeller on-the-Go with compatible smartphones (iPhone or Android) or an iPad. However, with iTeller Home, members can scan and deposit checks from their home computer.

Who should I contact with problems for iTeller on-the-Go?
For issues with SEFCU's mobile app and/or its features, please contact the Member Solutions Center at 800-727-3328 for assistance.