Self Service

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If you have a question related to your account, please email [email protected] or you can use Live Chat Monday through Friday 8 a.m. to 6 p.m. *Please do NOT include any sensitive information, such as member number in the email or chat.*

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Specialty Accounts

SEFCU offers a variety of specialty accounts. If you are looking to open one of these accounts please bring all the documents under the checklist with you to your nearest SEFCU branch.

Estate Account

Loan Payment User Guide

Ways to Make Loan Payments 

SEFCU offers many safe and easy ways to quickly make a loan payment including:

Important Notice

Unfortunately, in times of crisis, scammers may attempt to take advantage of you. SEFCU will never ask you for any confidential information via non-secure email. If you receive an email from SEFCU and are unsure of its legitimacy, contact us immediately. SEFCU has not and will not be sending any communications on behalf of the CDC or WHO requesting information or to download potentially harmful applications. Beware of phone calls and/or emails claiming they are from these organizations. If you are in doubt about who has contacted you, do not provide any requested information.

Common scam resurfaces again

Beware of fraudulent text messages saying they are from [email protected] stating that “suspicious activity” was detected on their card. These messages are followed by a case number. Messages have also been received from Burns & McDonnell Credit Union.

Tax Information

Tax season is in full swing! Here is some helpful information as you prepare to file your 2020 taxes. When you file your 2020 taxes you will need to provide the date and amount of any Economic Impact (stimulus) Payments you received. This information can be found by logging into online banking or the Mobile app or reviewing previous months' statements. Search tip: Stimulus deposits were made in April/May 2020 and January 2021.

Stay Safe When Using an ATM

security tips

ATMs offer us convenient, easy access to cash especially during hours when banks and credits unions are closed; but it’s important to keep personal safety a priority when using them. Follow these tips to protect yourself and your card information while using ATMs.

How to access tax documents using online services

If you are enrolled in online banking, you can access your tax documents via the Mobile app or by logging into online banking. Here’s how: 

SEFCU Mobile app

  1. Log into your account using SEFCU’s Mobile app.
  2. Select the eStatements widget (you may need to click "More" to find eStatements, depending on how you have personalized your dashboard).
  3. Select the “Tax Documents” option from the drop down to view your latest tax documents.

Online Banking

Security Tip: Protect Yourself from Caller ID Fraud

Most smartphones and many landline phones are equipped with Caller ID. Unfortunately, scammers can now manipulate caller ID functionality to spoof calls. When a call is spoofed, a specific phone number will appear, even though the caller may be calling from a completely different number. For example, a call showing up as the IRS on your Caller ID, may be a scammer calling with the intent of fraudulently gaining personal information from you. But there are steps you can take to protect yourself.

Fraud Center

Keeping your accounts secure is SEFCU’s top priority, but there are also steps you can take to keep your information safe.  

Remember, SEFCU will never contact and ask you to provide

Keeping Your Mobile Device Safe

 


Security Tips


As we rely more and more on our on mobile devices for business and personal use, maintaining strong security protocols should be a top priority. It’s important to understand the two main types of mobile security – physical and data – and how you can protect your devices and your data.

Physical Threats

HSA Eligibility

To open a Health Savings Account (HSA), an individual must be covered by a High Deductible Health Plan (HDHP). An HDHP generally costs less than what traditional healthcare coverage costs, so the money that you save on insurance can be put into your HSA.

Shred bin locations

Make sure important papers don't get in the wrong hands. Shred old bills, account statements, or anything with an account number or Social Security Number on it. Get directions to a branch

PLEASE NOTE: Due to COVID-19 restrictions and for your protection, when you arrive at the branch, park near the shredding truck. A representative from the shredding company will take items to be shred from your vehicle and place in the secure truck. 

Coin sorter locations

Do you have too many coins and not enough time? Use a SEFCU coin sorter and let us count your loose change for you. With coin sorters in many branches, just stop by and we'll do the rest and you can have the funds deposited directly into your SEFCU account. If you would like to, you can donate 4% of your counted total to help SEFCU's Community Support Program which assists local non-profits achieve their goals. Each month the proceeds will benefit a different non-profit.

SEFCU's Routing Number and Account-Related Information

There are various pieces of information you might need about your SEFCU account that are requested by other companies, including your employer, insurance providers, or other businesses you work with. Some of this is universal to SEFCU, such as our routing number. Some is unique to you, such as your account number. The face of a check can provide a lot of information:

Beware of Callers Saying Your SSN is Suspended

From time to time you probably receive phone calls from someone you don’t know, but what happens if the caller tells you your Social Security Number (SSN) has been suspended and asks you to provide confidential information to reactivate it? The Federal Trade Commission has received reports about scammers trying to trick people into providing their confidential information by calling and saying their Social Security Number has been suspended. The problem? Social Security Numbers don’t get suspended. 

How to Find Online Banking Login Box

Online Banking, Login, User Login, Sign In, Log in. It's referred to in different ways but we know the most important thing for many people is signing into their online banking account. If you are having a problem finding the login box, please refer to this screenshot of our homepage below.

Fraud Monitoring FAQs

Is the fraud monitoring service 24 hours a day, or only during a certain time? 

Calls and texts are only made during certain hours so cardholders aren't disrupted late in the evening or early in the morning. Texts will be sent from 7 a.m. to 10 p.m. in the cardholder's time zone. Calls will be made from 8 a.m. to 9 p.m. in the cardholder's time zone. Emails will be sent 24 hours a day. Texts and voice calls pending from the night before will be triggered the following business day at the applicable time noted above. Agents are available for assistance 24/7.