Self Service

Can’t find what you’re searching for on our site? Then let us know by filling out this suggestion box so we can improve future search experiences on sefcu.com.

If you have a question related to your account, please email [email protected] or you can use Live Chat Monday through Friday 8 a.m. to 6 p.m. *Please do NOT include any sensitive information, such as member number in the email or chat.*

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Specialty Accounts

SEFCU offers a variety of specialty accounts. If you are looking to open one of these accounts please bring all the documents under the checklist with you to your nearest SEFCU branch.

Estate Account

Know the facts about 0% financing

Before you take that 0% financing offer let us help you calculate your best financing options. In many cases, when you take advantage of 0% financing, you lose access to valuable manufacturer rebates and incentives.

Here is an example of a 0% offer compared to SEFCU.

Important Notice

Unfortunately, in times of crisis, scammers may attempt to take advantage of you. SEFCU will never ask you for any confidential information via non-secure email. If you receive an email from SEFCU and are unsure of its legitimacy, contact us immediately. SEFCU has not and will not be sending any communications on behalf of the CDC or WHO requesting information or to download potentially harmful applications. Beware of phone calls and/or emails claiming they are from these organizations. If you are in doubt about who has contacted you, do not provide any requested information.

Common scam resurfaces again

Beware of fraudulent text messages saying they are from [email protected] stating that “suspicious activity” was detected on their card. These messages are followed by a case number. Messages have also been received from Burns & McDonnell Credit Union.

Tax Information

Turbo Tax QR Code
Tax season is in full swing! Here is some helpful information as you prepare to file your 2021 taxes. 

Stay Safe When Using an ATM

security tips

ATMs offer us convenient, easy access to cash especially during hours when banks and credits unions are closed; but it’s important to keep personal safety a priority when using them. Follow these tips to protect yourself and your card information while using ATMs.

How to access tax documents using online services

If you are enrolled in online banking, you can access your tax documents via the Mobile app or by logging into online banking. Here’s how: 

SEFCU Mobile app

  1. Log into your account using SEFCU’s Mobile app.
  2. Select the eStatements widget (you may need to click "More" to find eStatements, depending on how you have personalized your dashboard).
  3. Select the “Tax Documents” option from the drop down to view your latest tax documents.

Online Banking

Security Tip: Protect Yourself from Caller ID Fraud

Most smartphones and many landline phones are equipped with Caller ID. Unfortunately, scammers can now manipulate caller ID functionality to spoof calls. When a call is spoofed, a specific phone number will appear, even though the caller may be calling from a completely different number. For example, a call showing up as the IRS on your Caller ID, may be a scammer calling with the intent of fraudulently gaining personal information from you. But there are steps you can take to protect yourself.

Fraud Center

Keeping your accounts secure is SEFCU’s top priority, but there are also steps you can take to keep your information safe.  

Remember, SEFCU will never contact and ask you to provide

Keeping Your Mobile Device Safe

 


Security Tips


As we rely more and more on our on mobile devices for business and personal use, maintaining strong security protocols should be a top priority. It’s important to understand the two main types of mobile security – physical and data – and how you can protect your devices and your data.

Physical Threats

Methods to transfer funds

Option 1: Two People with SEFCU Accounts
Sending money between two SEFCU accounts is the quickest, easiest, and most secure way to transfer money. Funds can be transferred instantly anytime and anywhere with: