Self Service

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If you have a question related to your account, please email [email protected] or you can use Live Chat Monday through Friday 8 a.m. to 6 p.m. *Please do NOT include any sensitive information, such as member number in the email or chat.*

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Know the facts about 0% financing

Before you take that 0% financing offer let us help you calculate your best financing options. In many cases, when you take advantage of 0% financing, you lose access to valuable manufacturer rebates and incentives.

Here is an example of a 0% offer compared to SEFCU.

Important Notice

Unfortunately, in times of crisis, scammers may attempt to take advantage of you. SEFCU will never ask you for any confidential information via non-secure email. If you receive an email from SEFCU and are unsure of its legitimacy, contact us immediately. SEFCU has not and will not be sending any communications on behalf of the CDC or WHO requesting information or to download potentially harmful applications. Beware of phone calls and/or emails claiming they are from these organizations. If you are in doubt about who has contacted you, do not provide any requested information.

Common scam resurfaces again

Beware of fraudulent text messages saying they are from [email protected] stating that “suspicious activity” was detected on their card. These messages are followed by a case number. Messages have also been received from Burns & McDonnell Credit Union.

Stay Safe When Using an ATM

security tips

ATMs offer us convenient, easy access to cash especially during hours when banks and credits unions are closed; but it’s important to keep personal safety a priority when using them. Follow these tips to protect yourself and your card information while using ATMs.

Security Tip: Protect Yourself from Caller ID Fraud

Most smartphones and many landline phones are equipped with Caller ID. Unfortunately, scammers can now manipulate caller ID functionality to spoof calls. When a call is spoofed, a specific phone number will appear, even though the caller may be calling from a completely different number. For example, a call showing up as the IRS on your Caller ID, may be a scammer calling with the intent of fraudulently gaining personal information from you. But there are steps you can take to protect yourself.

Fraud Center

Keeping your accounts secure is SEFCU’s top priority, but there are also steps you can take to keep your information safe.  

Remember, SEFCU will never contact and ask you to provide

Keeping Your Mobile Device Safe

 


Security Tips


As we rely more and more on our on mobile devices for business and personal use, maintaining strong security protocols should be a top priority. It’s important to understand the two main types of mobile security – physical and data – and how you can protect your devices and your data.

Physical Threats

Methods to transfer funds

Option 1: Two People with SEFCU Accounts
Sending money between two SEFCU accounts is the quickest, easiest, and most secure way to transfer money. Funds can be transferred instantly anytime and anywhere with:

Beware of Callers Saying Your SSN is Suspended

From time to time you probably receive phone calls from someone you don’t know, but what happens if the caller tells you your Social Security Number (SSN) has been suspended and asks you to provide confidential information to reactivate it? The Federal Trade Commission has received reports about scammers trying to trick people into providing their confidential information by calling and saying their Social Security Number has been suspended. The problem? Social Security Numbers don’t get suspended. 

Fraud Monitoring FAQs

Is the fraud monitoring service 24 hours a day, or only during a certain time? 

Calls and texts are only made during certain hours so cardholders aren't disrupted late in the evening or early in the morning. Texts will be sent from 7 a.m. to 10 p.m. in the cardholder's time zone. Calls will be made from 8 a.m. to 9 p.m. in the cardholder's time zone. Emails will be sent 24 hours a day. Texts and voice calls pending from the night before will be triggered the following business day at the applicable time noted above. Agents are available for assistance 24/7.

Mastercard SecureCode FAQs

What is Mastercard® SecureCode™?

Mastercard SecureCode is a service to enhance your existing Mastercard account. A private code means added protection against unauthorized use of your card when you shop at participating online retailers. All SEFCU credit and debit cards are automatically enrolled in SecureCode.


How does Mastercard SecureCode protect me?

Fraud Tools

The safety and security of members' information is the number one priority at SEFCU. To ensure that your account remains secure, SEFCU offers a number of ways to help reduce the possibility of fraud.


Fraud Monitoring
In cases where fraudulent credit or debit card use is suspected, SEFCU will notify members who have provided their mobile phone via text message. The message will ask members to reply “yes” or “no” to confirm if the purchase is legitimate and the text should be considered valid - not a phishing attempt.

Enroll in eStatements through SEFCU Mobile Banking

Follow these simple instructions below.


  1. Sign into the  Mobile app and tap  the menu next to “Accounts” on your account screen.
  2. Click on “eStatements.”
  3. Scroll to the bottom of the agreement and disclosure page and click “Submit.”
  4. Congratulations, you’re now enrolled in eStatements!