Self Service

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If you have a question related to your account, please email [email protected] or you can use Live Chat Monday through Friday 8 a.m. to 6 p.m. *Please do NOT include any sensitive information, such as member number in the email or chat.*

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Tips and Guidelines for SEFCU Business Bulk Deposits

Deposits may be dropped off at any branch for processing. For “same-day” processing, deposits must be received by 3 p.m. Monday through Friday and by noon on Saturday. Deposits received after these times will be posted the next business day, as will deposits made on Sunday.

In order to process your deposit quickly and accurately, please follow the guidelines below:


Indirect Dealer List

How Can We Make Car Buying Even Easier?

By offering SEFCU auto loans right at the dealership. SEFCU has developed relationships with more than 200 auto, rv, motorcycle, boat, and sportscraft dealers. Just find make your deal, then apply for a SEFCU loan on the spot. Buying doesn't get any easier!

Check out the following list to see which dealers offer SEFCU financing right at their location. And stay tuned, SEFCU is developing relationships with even more dealers. The next time you buy a vehicle, ask if they offer SEFCU financing.

Methods to transfer funds

Option 1: Two People with SEFCU Accounts
Sending money between two SEFCU accounts is the quickest, easiest, and most secure way to transfer money. Funds can be transferred instantly anytime and anywhere with:

Safe Deposit Box Locations

You trust SEFCU to keep your money safe, let SEFCU protect your important valuables, documents, and family heirlooms with a Safe Deposit Box.

Deposit boxes are available at the following locations:

  • Patroon Creek, Albany
  • SEFCU Square, Schenectady
  • Wilton
  • Midler Ave., Syracuse


  • 5"x5"x18" box size -- $50 per year
  • 3"x10"x18" box size -- $55 per year
  • 5"x10"x18" box size -- $80per year
  • 10"x10"x18" box size -- $120 per year


SEFCU Insurance Agency

SEFCU Insurance Agency provides affordable insurance coverage for all your personal needs. Unlike some agents, SEFCU Insurance Agency represents many leading regional and national insurance companies to offer a full range coverage options. Since they’re not limited to one company, they can do the comparison shopping for you to help you find the right insurance coverage at the lowest rate. Some of the insurance products they offer include:

Automobile Insurance

Shred bin locations

Make sure important papers don't get in the wrong hands. Shred old bills, account statements, or anything with an account number or Social Security Number on it. Get directions to a branch.

PLEASE NOTE: Due to COVID-19 restrictions and for your protection, when you arrive at the branch, park near the shredding truck. A representative from the shredding company will take items to be shred from your vehicle and place in the secure truck.